Terms & Conditions

01Acceptance of Terms

By accessing our website, creating an account, or buying or selling calls and leads through our platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our services.

02Eligibility & Accounts

• You must be at least 18 years old and able to form a legally binding contract.
• If you register on behalf of a business, you confirm you are authorized to bind that business to these Terms.
• You must provide accurate, complete information and keep it up to date.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• We may approve, decline or suspend any account application at our discretion.

03Advertiser Terms

Advertisers purchase calls and leads that meet the criteria defined in their campaign (for example geo, schedule, duration and vertical).

• A call is billable once it meets the minimum duration and qualification rules set for the campaign.
• You are responsible for answering routed calls during your stated business hours and keeping capacity settings accurate.
• You must hold all licenses required to sell your products or services in the targeted states.
• Campaign budgets, caps and bids may be changed at any time, with changes applying to future calls only.

04Publisher Terms

Publishers promote approved offers and are paid for qualified calls and leads they generate.

• You may only promote offers you have been approved for, using approved creatives and tracking numbers.
• All traffic must come from sources disclosed to and approved by us.
• Incentivized, misleading or auto-dialed traffic is not allowed unless expressly permitted in writing.
• We may withhold payment for any calls or leads found to be fraudulent or non-compliant.

05Payments & Billing

• Advertisers pre-fund their account or are billed according to their agreed terms. Unpaid balances may lead to campaign suspension.
• Publishers are paid on Net-7 terms once the minimum payout threshold is reached, via the payment method on file.
• Billing disputes must be raised within 7 days of the call date, with the call ID and reason.
• You are responsible for any taxes that apply to amounts you pay or receive.

06Call Quality & Fraud Prevention

We use automated and manual review, including AI-based fraud detection, to protect both sides of the marketplace. Calls may be recorded for quality assurance, dispute resolution and compliance where the law allows.

Calls or leads identified as duplicate, fraudulent, generated by bots, or outside campaign rules are not billable to advertisers and are not payable to publishers. We may reverse payments already made for such activity.

07TCPA & Regulatory Compliance

All users must comply with applicable laws, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), CAN-SPAM, state telemarketing laws and the National Do Not Call Registry.

• Publishers must get and keep valid, documented consumer consent where the law requires it.
• Advertisers must honor do-not-call and opt-out requests promptly.
• On request, you must provide consent records and traffic source documentation.

08Prohibited Activities

You agree not to:

• Use false, misleading or deceptive advertising.
• Generate calls through bots, call farms, auto-dialers or other artificial means.
• Reverse engineer, scrape or interfere with the platform or its security.
• Bypass the platform to contract directly with partners introduced through it, where restricted by your agreement.
• Use the service for any unlawful purpose.

09Intellectual Property

The platform, website, software, logos and content are owned by LiveCallPlatform or its licensors and are protected by intellectual property laws. You get a limited, non-exclusive, non-transferable right to use the platform for its intended purpose while your account is active.

10Privacy & Data

Our collection and use of personal information is described in our Privacy Policy. You must handle any consumer data you receive through the platform securely and only for the purpose it was provided.

11Disclaimers & Limitation of Liability

The platform is provided "as is" and "as available" without warranties of any kind. We do not guarantee any particular call volume, conversion rate or revenue.

To the fullest extent permitted by law, LiveCallPlatform will not be liable for indirect, incidental, special or consequential damages. Our total liability for any claim will not exceed the amounts paid or payable to or by you in the three (3) months before the claim.

You agree to indemnify us against claims arising from your breach of these Terms or of any applicable law.

12Termination

You may close your account at any time. We may suspend or terminate access immediately if you breach these Terms, engage in fraud, or create legal risk for us or our partners. Sections that by their nature should survive termination (such as payment obligations, indemnity and limitation of liability) will survive.

13Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any disputes will be resolved exclusively in the state or federal courts located in New York County, New York.

14Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page and change the "Last updated" date. Continued use of the platform after changes take effect means you accept the updated Terms.

15Contact Us

Questions about these Terms? Contact us at legal@livecallplatform.com, call +1 (800) 555-1234, or write to LiveCallPlatform, New York, NY 10001.